Three steps on Web3Swap
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Enter the ARB size and paste the Zcash payout address for Zcash mainnet on this Web3Swap ticket.
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Confirm Exchange to lock the live Web3Swap quote and reveal this ticket’s deposit details.
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Broadcast exactly that ARB amount to the deposit. After Arbitrum One confirms, ZEC is paid to your wallet.
Before you broadcast
- Arbitrum confirmations are usually fast — often within a minute.
- Send ARB on Arbitrum One only — not Ethereum, Optimism, or Base unless your order says otherwise.
- Use an Arbitrum-compatible wallet and address (0x…). Leave enough ETH on Arbitrum for gas if needed.
- If ZEC is late, refresh your wallet and re-check the ticket. When a payout hash is already listed, email or SimpleX support with your Exchange ID — Web3Swap has no login that lists expired orders.
Arbitrum One tickets — stay on L2
ARB governs Arbitrum One. Web3Swap Arbitrum tickets expect an L2 wallet — mainnet ETH sent to this deposit typically cannot be recovered.
ARB on Arbitrum One
Use an Arbitrum One wallet for deposits. Other chains use different assets even with the same ticker.
Leave enough ETH on Arbitrum for gas on top of the swap amount when required.
Zcash tickets — transparent vs shielded
Zcash Web3Swap tickets lock either a transparent or shielded receive format on-screen. Sending the other type is the most common reason ZEC never credits.
ZEC receipt troubleshooting
Confirm address type matches your wallet. Rescan the blockchain in your Zcash client if needed.
Transparent vs shielded payouts
Zcash supports both transparent (t-) and shielded (z-) addresses — they are not interchangeable.
- Use the address type your wallet actually supports before placing the order.
- Shielded payouts may take longer to appear depending on wallet software.
- If the order shows a sent tx but balance is zero, rescan the chain in your Zcash client first.
Deposit checklist
Chain mismatches and bad addresses are the usual failure modes — skim these notes before you fund the deposit.
Asset hubs
More anonymous no-KYC lanes and chain notes for each coin.
FAQ for this route
Do I need KYC or a Web3Swap login for ARB → ZEC?
No. A standard Arbitrum → Zcash ticket on Web3Swap skips signup and ID upload. You stay self-custodial on both legs.
How soon does ZEC usually arrive?
After the Arbitrum One deposit is final, many payouts leave within minutes. Congestion on Arbitrum One or Zcash mainnet can stretch that — mempools and fees set the clock, not a compliance hold.
Does Web3Swap custody my ARB or ZEC?
No. You broadcast ARB from a wallet you control; ZEC pays only to the address you paste. Nothing sits as a named Web3Swap balance.
What if I send ARB on the wrong rail?
Match Arbitrum One exactly as printed on the Web3Swap ticket badge. A wrong-chain deposit often cannot be credited automatically — verify before you broadcast.