Three steps on Web3Swap
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Enter the XLM size and paste the Zcash payout address for Zcash mainnet on this Web3Swap ticket.
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Confirm Exchange to lock the live Web3Swap quote and reveal this ticket’s deposit details.
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Broadcast exactly that XLM amount to the deposit. After Stellar mainnet confirms, ZEC is paid to your wallet.
Before you broadcast
- Stellar confirmations are typically very fast — often within seconds.
- A minimum XLM balance may be required to activate or maintain your Stellar account.
- Use a Stellar mainnet address (starts with G…). Include a memo if your receive wallet or exchange requires one.
- If ZEC is late, refresh your wallet and re-check the ticket. When a payout hash is already listed, email or SimpleX support with your Exchange ID — Web3Swap has no login that lists expired orders.
Stellar tickets — memo when required
XLM powers Stellar’s low-cost payment network. If the Web3Swap ticket shows a memo, enter it exactly or the deposit may never credit.
Sending XLM on Stellar
Send native XLM on Stellar mainnet from a compatible wallet.
If your payout destination requires a memo, enter it exactly on your order form — missing memos are a common support issue.
Zcash tickets — transparent vs shielded
Zcash Web3Swap tickets lock either a transparent or shielded receive format on-screen. Sending the other type is the most common reason ZEC never credits.
ZEC receipt troubleshooting
Confirm address type matches your wallet. Rescan the blockchain in your Zcash client if needed.
Transparent vs shielded payouts
Zcash supports both transparent (t-) and shielded (z-) addresses — they are not interchangeable.
- Use the address type your wallet actually supports before placing the order.
- Shielded payouts may take longer to appear depending on wallet software.
- If the order shows a sent tx but balance is zero, rescan the chain in your Zcash client first.
Deposit checklist
Chain mismatches and bad addresses are the usual failure modes — skim these notes before you fund the deposit.
Asset hubs
More anonymous no-KYC lanes and chain notes for each coin.
FAQ for this route
Do I need KYC or a Web3Swap login for XLM → ZEC?
No. A standard Stellar → Zcash ticket on Web3Swap skips signup and ID upload. You stay self-custodial on both legs.
How soon does ZEC usually arrive?
After the Stellar mainnet deposit is final, many payouts leave within minutes. Congestion on Stellar mainnet or Zcash mainnet can stretch that — mempools and fees set the clock, not a compliance hold.
Does Web3Swap custody my XLM or ZEC?
No. You broadcast XLM from a wallet you control; ZEC pays only to the address you paste. Nothing sits as a named Web3Swap balance.
What if I send XLM on the wrong rail?
Match Stellar mainnet exactly as printed on the Web3Swap ticket badge. A wrong-chain deposit often cannot be credited automatically — verify before you broadcast.