Three steps on Web3Swap
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Enter the ZEC amount and paste a Monero mainnet receive address — a new subaddress is recommended.
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Confirm the Web3Swap ticket to see the live quote and Zcash deposit details.
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Send ZEC on Zcash mainnet. After confirmations, XMR is paid to your wallet.
Before you broadcast
- Zcash confirmations follow mainnet block times — transparent and shielded sends both need the correct address type.
- Paste a fresh Monero subaddress on every Web3Swap ticket — avoid reusing old XMR receive strings.
- XMR outputs may not show until your Monero wallet finishes a sync — wait several minutes before opening support.
- This route moves between two privacy models — confirm ZEC send type and XMR subaddress format before broadcasting.
Zcash tickets — transparent vs shielded
Zcash Web3Swap tickets lock either a transparent or shielded receive format on-screen. Sending the other type is the most common reason ZEC never credits.
Transparent vs shielded ZEC
Sending to the wrong address type is a common failure mode.
If unsure, ask support which format your order uses before broadcasting.
Monero tickets — subaddress hygiene
Monero Web3Swap tickets expect a fresh subaddress each time. After payout, wait for wallet scan to finish — the GUI can lag even when the ticket already shows complete.
XMR payout not showing?
Wait for wallet sync to complete — Monero often needs several minutes to reflect incoming outputs.
If the order lists a payout tx but your synced wallet shows nothing, contact support.
Receiving XMR with privacy intact
Monero payouts use one-time addresses — your wallet must finish scanning recent blocks to display the balance.
- Use a fresh subaddress for each swap rather than reusing old receive addresses.
- Compare your wallet block height with a public explorer before assuming a payout failed.
- Allow extra time after the order shows sent — privacy features can delay wallet display.
Deposit checklist
Chain mismatches and bad addresses are the usual failure modes — skim these notes before you fund the deposit.
Asset hubs
More anonymous no-KYC lanes and chain notes for each coin.
FAQ for this route
Do I need KYC or a Web3Swap login for ZEC → XMR?
No. A standard Zcash → Monero ticket on Web3Swap skips signup and ID upload. You stay self-custodial on both legs.
How soon does XMR usually arrive?
After the Zcash mainnet deposit is final, many payouts leave within minutes. Congestion on Zcash mainnet or Monero mainnet can stretch that — mempools and fees set the clock, not a compliance hold.
Does Web3Swap custody my ZEC or XMR?
No. You broadcast ZEC from a wallet you control; XMR pays only to the address you paste. Nothing sits as a named Web3Swap balance.
What if I send ZEC on the wrong rail?
Match Zcash mainnet exactly as printed on the Web3Swap ticket badge. A wrong-chain deposit often cannot be credited automatically — verify before you broadcast.